Is it possible to submit chat log/transcript once the chat ended?

Openfire Openfire Support
1

Hi All,

Is it possible to submit chat log/transcript once the chat ended?maybe http POST or GET

and

Where is information and documentation about this pluggable API found?

We are looking at purchasing FastPath or another Live Support client. This capability is really interesting to us. I would like to have some documentation about this pluggable API so that we can try it during our trial period.

Regards

Welly

2

Hi Welly,

As part of Fastpath users can elect to have the chat transcript emailed to them. The chat transcript is also recorded in the database by Fastpath automatically.

The pluggable API for Wildfire can be found url http://jivesoftware.org/builds/wildfire/docs/latest/documentation/plugin-dev-gu ide.htmlhere[/url], and the pluggable API for Spark can be found url http://jivesoftware.org/spark/sparkplug_kit.jsphere[/url].

Regards,

Greg

3

thanks for the kind reply Greg, "As part of Fastpath users can elect to have the chat transcript emailed to them. ", The “them” that you mean is customer or operator? how do i set this? is it under “Webchat Transcripts” section?

Regards

Welly

4

Hi Welly,

Yep, exactly. The end user can have the transcript emailed to them at the end of chat. The configuration for this feature is under the “Webchat Transcripts” section of the “Workgroup Options” in the Admin Console.

Regards,

Greg