Hello, I am new here and have found the wonderful world of Jabber and its’’ clients. I am looking for a script or embedded client that will run in a Website. We have an internal jabber IM system working but would like to add this functionality to our e-commerce site so that customers who need help can IM us real time. Any help would be appreciated. Thanks.
as you may have noticed there are some free products available, see http://www.jivesoftware.org/community/thread.jspa?threadID=20928 for a discussion or search the forum.
Jivesoftware.com offers Spark Fastpath http://www.jivesoftware.com/products/fastpath/ - also with a Web Chat - to do the routing of incomming messages to the right agents depending on the content of the message. It should be the right solution for your needs.