Jingle Fastpath

Hi- Can you tell me if Fastpath will work with Jingle like it does with XMPP… in other words, will it be possible to build a voice ACD-like queuing mechanism on top of Fastpath?

Thanks,

Dan

Hi Dan,

Fastpath will not work with voice (Jingle) like it does with messaging (XMPP) (at least that is not in the plans right now). However, this could be done as a customization of Fastpath, either by you or by Jive’‘s professional services team. If you’'re interested, please email “sales at jivesoftware.com” and they can work with you to get a quote for the custom work.

Cheers,

Greg

I haven’'t dug into the details of how complex it might be, but being able to perform skills based routing on multiple delivery channels (chat, voice) would be a powerful business feature. Just a thought.

Cheers,

Dan