Jive Messenger Service shuts down on Windows 2003

Openfire Openfire Support
1

I have successfully installed Jive on a Windows Server 2003 Standard Edition box. I have also successfully set Jive to run as a service. However, the service will only run for about an hour or so and then shut down.

I have checked the logs in Jive and found nothing to explain this behavior. I have also looked in Event Viewer and the only items I found stated ‘‘The Jive Messenger service entered the stopped state.’’

Anyone have any ideas on what migh tbe causing this and how to fix it?

2

Can you check the error log? You can view it in the logs directory of your installation or in the admin console.

Regards,

Matt

3

Matt -

Thanx for the quick response.

I looked at the error log (I am assuming you mean under {Jive root}\logs), but it is blank. It has nothing in it at all.

There is another log named ‘‘stderror’’ but all that contains is ‘‘SERVER HALTED’’

4

Huh, I’'m a bit puzzled. A few things to verify:

  1. Are you using the latest release?

  2. Can you time how long it takes for the service to shut down a few times? This will tell us if it’'s something random or if it happens after a specific period of time.

  3. If you start the server in normal mode (not using the service), does it shut down?

Regards,

Matt

5

Matt,

  1. I am using the latest release, but not the latest nightly build.

  2. It looked liuke it would run for about 1.5 hours before shutting down.

  3. I didn’'t try this because now it has been running for about 18 hours without shutting down.

Thanx.

6
  1. I didn’'t try this because now it has been running

for about 18 hours without shutting down.

Please let us know if the problem seems to happen again.

Regards,

Matt