We recently started using OpenFire and Spark. I have to say it was one of the quickest and easiest deployments we’ve done in a while - and staff loves it (great job dev team). Now our management has asked if we can integrate some additional functionality into the instant messaging system. They are looking for a solution that will send a predefined message to all currently logged on users when a certain keystroke is pressed - basically creating a digital panic button. In a nutshell, we’re looking for a way to have the receptionist secretly hit a key combo (say ctrl-shift-esc) and have it broadcast a message (such as aggressive customer in lobby, please call police") to the other staff. Since I’m not much of a developer and our total budget for this project is a whopping $0, I thought I’d ask if anyone knew of an existing plugin or other east way to accomplish this.