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LDAP users not populating on openfire server

I made a new container and added an “openfire access” domain local security group. I created the security groups for each department. Added the users to the department groups and nested the dept. groups in the openfire access group. All of the groups have populated on the server but no users, save my admin user who’s object resides in the base dn container.

My question is, do the user objects have to reside in the same base dn container? moving the user objects to the base dn container is the only way I have been able to add users to the server, I would think you should be able to add the users from the users directory to the groups and they would populate on the server.

Thanks for any help.

this should point you in the right direction

How to Setup Authentication Groups with LDAP/AD