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Local server online user can't send file to offline

Hello I have your great service and everything is working fine I use the latest Ubuntu system, the last spark and the latest version of OpenFire also the last version. Why is the user when he is offline does not receive any file, especially files such as images, and only receives when they are connected

How are you sending files?

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Using Spark, select the file in its normal format, such as images and text documents