Locks up after Fedex install

One of our users had Spark working fine until Fedex came out and installed their software one his PC. Now it randomly locks up. I uninstalled and reinstalled the newest version, but still having the same problem. Any ideas?

Well Spark uses Java. Any chance the FedEx software install had overwritten/replaced the version of Java on their machine?

Looks like it probably did. So how would i go about fixing it?

I was gonna say to try to reinstall Spark to see if that does it but sounds like you already tried that. Can you uninstall the fedex software, reinstall spark and see if that at least gets spark working? Maybe the fedex installer has an option to detect Java and use it if it is valid version?

If I can think of anything else I will follow-up.

uninstall jave and reinstall java

uninstall spark, delete the spark folder

install sprak without the jre bundled in…