Is the Rejection of an incoming Fastpath chat logged anywhere? I’d like to be able to collate reports of agents continually rejecting incoming chats, but I can’t seem to find that event logged anyway.
Any help gratefully appreciated.
Is the Rejection of an incoming Fastpath chat logged anywhere? I’d like to be able to collate reports of agents continually rejecting incoming chats, but I can’t seem to find that event logged anyway.
Any help gratefully appreciated.