Mac Troubles and Spark 2.6

liz · May 11, 2011, 1:59pm

Hi, I’m having issues with the update. I can’t access the preferences screen. It won’t pull up the menu. It shows preferences but won’t open them, so I cannot enable sound. Any thoughts? Thank you!

holger1 · May 11, 2011, 2:48pm

maybe you can help us by posting your error log. you should be able to view your logs by clicking on Help -> View logs

liz · May 11, 2011, 3:05pm

there wasn’t actually an error message, it just won’t let me go into preferences. Thanks, Liz

wroot · May 11, 2011, 5:04pm

He doesn’t mean an error message, but error logs. Spark could write something to those logs when it can’t show Preferences window. Go to Help > View logs and post its content here.

liz · May 11, 2011, 5:39pm

Ok there is a crazy amount of data but here is some of the most recent…thank you

org.jivesoftware.sparkimpl.preference.sounds.SoundPlugin.initialize(SoundPlugin .java:47)

at org.jivesoftware.spark.PluginManager$2.run(PluginManager.java:565)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)

at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:678)

at java.awt.EventQueue.access$000(EventQueue.java:86)

at java.awt.EventQueue$1.run(EventQueue.java:639)

at java.awt.EventQueue$1.run(EventQueue.java:637)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlConte xt.java:87)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:648)

at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:29 6)

at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:20 1)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

May 11, 2011 9:44:16 AM org.jivesoftware.spark.util.log.Log error

SEVERE:

java.lang.IllegalStateException: Application.setDefaultMenuBar() only works with the Aqua Look and Feel

at com.apple.eawt._AppMenuBarHandler.installDefaultMenuBar(_AppMenuBarHandler.java :82)

at com.apple.eawt._AppMenuBarHandler.setDefaultMenuBar(_AppMenuBarHandler.java:50)

at com.apple.eawt.Application.setDefaultMenuBar(Application.java:355)

at com.jivesoftware.spark.plugin.apple.ApplePlugin.createMenuBarEntries(ApplePlugi n.java:327)

at com.jivesoftware.spark.plugin.apple.ApplePlugin.initialize(ApplePlugin.java:124 )

at org.jivesoftware.spark.PluginManager$2.run(PluginManager.java:565)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)

at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:678)

at java.awt.EventQueue.access$000(EventQueue.java:86)

at java.awt.EventQueue$1.run(EventQueue.java:639)

at java.awt.EventQueue$1.run(EventQueue.java:637)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlConte xt.java:87)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:648)

at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:29 6)

at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:20 1)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

May 11, 2011 9:44:16 AM org.jivesoftware.spark.util.log.Log error

SEVERE:

java.lang.NoClassDefFoundError: Could not initialize class quicktime.QTSession

at com.lti.civil.impl.qtjava.QTCaptureSystem.init(QTCaptureSystem.java:37)

at net.sf.fmj.media.cdp.civil.CaptureDevicePlugger.addCaptureDevices(CaptureDevice Plugger.java:38)

at net.sf.fmj.media.cdp.GlobalCaptureDevicePlugger.addCaptureDevices(GlobalCapture DevicePlugger.java:18)

at org.jivesoftware.sparkimpl.preference.media.MediaPreferencePanel.scanDevices(Me diaPreferencePanel.java:116)

at org.jivesoftware.sparkimpl.preference.media.MediaPreferencePanel.(MediaPr eferencePanel.java:93)

at org.jivesoftware.sparkimpl.preference.media.MediaPreference.(MediaPrefere nce.java:33)

at org.jivesoftware.spark.preference.PreferenceManager.(PreferenceManager.ja va:59)

at org.jivesoftware.spark.SparkManager.getPreferenceManager(SparkManager.java:170)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonPlugin.addChatRoomListener( EmoticonPlugin.java:66)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonPlugin.initialize(EmoticonP lugin.java:55)

at org.jivesoftware.spark.PluginManager$2.run(PluginManager.java:565)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)

at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:678)

at java.awt.EventQueue.access$000(EventQueue.java:86)

at java.awt.EventQueue$1.run(EventQueue.java:639)

at java.awt.EventQueue$1.run(EventQueue.java:637)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlConte xt.java:87)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:648)

at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:29 6)

at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:20 1)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

May 11, 2011 9:44:19 AM org.jivesoftware.spark.util.log.Log error