Making a component to be a agent

I am creating a reply bot which i hope that the messages from webchat will direct to it first. But webchat does not seems to recoginse it.

Hi sleeping,

How is the chatbot implemented?

Regards,

Greg

My chatbot is a component that is loaded when wildfire start.

Hi sleeping,

Could you describe, in detail, how your component works? Without detailed information about the compontent it is difficult to come up with ideas about why it is not working with Fastpath.

Regards,

Greg

I am actually coding a auto-reply bot. I hope that when customer logon to the webchat. He or she will be able to talk to the auto reply bot first instead of forwarding to other agent.

Hi sleeping,

Thanks for your reply. Can you post the code for your component? We can take a look at it and give you some high-level guidance.

Thanks,

Greg