Messages not transmitting

Openfire Openfire Support
1

Greetings,

Forgive the newbie. I have configured Wildfire for a small theater company with two box office locations and an admin office. Remote users may or may not be using a terminal server running on the same Server2003 box running Wildfire. I have configure the server and users can login locally or via the Internet. However, IM’'s are not being sent or recieved, I am not sure which it is. Also, user status is not being updated on the clients…so perhaps that is the problem and messages are being queued somewhere.

Any advice would be great. Until then, I will keep tinkering…thanks!!!

2

Hi,

is something working or is no one able to chat?

You could enable the audit log within Wildfire to trace the packets.

I assume you have a public DNS name like example.com for Wildfire and you did set it also as the server name / xmpp.domain?

LG

3

Hi,

It’'s strange that nothing can be transmitted when login is possible. What version of Wildfire are you using? Can you see the list of logged on users on Wildfire admin console? Can you find any clue in the logs, especially the error log?

4

Yes, I can see active session in Admin Console. I am using Wildfire 3.0.1 on top of W2k3 Standard Edition.

5

Hey there. I am not running DNS locally. Also, I don’'t have a domain name…only static IP.

xmpp.domain reflects server hostname.

6

Hi,

“users can login locally or via the Internet” using a static IP instead of a DNS name?

And you xmpp.domain is your hostname which is not resolveable for internet users?

This will likely fail. Settin your xmpp.domain to a proper server name (like jabber.org) and not to an IP address may help a lot.

LG

7

Forgive me, I was looking for a pre-configure, easy to install corporate IM package. I am not familiar with the inner workings of Wildfire nor I’'m I a Jabber/XML expert.

I don’‘t have routable domain name. If Jabber clients are configured to connect to server via IP than why wouldn’'t hostname work within the server configuration? Also, I am not sure how the server-server functions are used. Does the jabber protocol have DNS-like propogation features?

As I’‘ve mentioned, users can connect to the server locally or remotely (via Internet). Active session are show in Admin Console however, IM’‘s are not being sent/delivered and status isn’‘t being updated. That is, while billy is logged into the system clients aren’'t updating to reflect his online status.

Thank again!

8

Hi,

actually I don’'t use the IP address as server name and it is not really supported as “12.34.56.789” or “conference.12.34.56.789” will never resolve to “12.34.56.789” so s-2-s will fail.

If I understand you right you are using your computername, let’'s say “spambox” as xmpp.domain.

It may help to use the IP address as the xmpp.domain to get this issue solved but using a normal DNS name (for example provided by a free dynamic DNS provider) would be much better.

Would you please also enable the debug log and post here any errors you see?

LG