I can try that for you today. The circumstances were very similar with both accounts that it has occured to thus far.
Well MSN did not fail with the test this time but AOL locked me out from too many login attempts in a short period of time.
That’'s actually quite reasonable. ;D (and a definitely “feature” of AIM/ICQ)
Well I guess that depends on your definition of reasonable.
I’'ve experienced this issue with 3 or four more users. Currently removing their profile, deleting their MSN login information and deleting their entire accounts will not solve it.
What does seem to work is creating a completely new account and signing up to MSN thru that.
What also seems to work is restarting openfire (I do an init 6, not just restart openfire.)
Next time this happens if anyone has some ideas for tests I can run to help debug, just let me know.
Thanks,
Josh
Try logging into MSN using their official software with one of the disabled accounts. It has reset it for me.
I wonder why that triggers it . . . unless logging in with a real account forces existing sessions to be booted offline. (and if that’'s the case, maybe I can send that same flag)
I would assume that would be the case. Most official clients can do that, even iChat does that with AOL and Jabber accounts. I keep MSN on my admin machine for that purpose now.
We have a group of users at work who when signing into the MSN transport, will be missing s single group of MSN contacts.
Most users have about 4-5 msn groups and a single group will be missing.
So far, we’'ve done the usual, delete msn info / delete spark profile / etc but if i remember correctly the fix was to restart the server.
Next time it happens I can try restarting the gateway itself… still this has to be one of the stranger problems i’'ve seen.
About 15 users so far have reported this.
What is the name of the group (or groups) in question?
One that i remember was “nerds” and another was “bardel” the name of our company.
We do use automatic shared groups in addition to the user’‘s own but we’'re pretty careful in openfire to use groupname_Sparks for shared rosters so as to let individuals have their own group names (whatever they choose wontbe the same as *_sparks) that are unique to their accounts.
So that rules out a conflict, and again I can’‘t see any reason for this issue… It’'s so random.
I don’'t remember any other group but I know that “nerds” and “bardel” are unique to their MSN accounts.
Message was edited by: JoshM
LOL Maybe the nerds didn’'t want to talk to them anymore because they were calling them names. =)
Seriously though … well, unfortunately that rules out anything weird I was hoping to hear so… any chance you could get me some logs?
I have one user experiencing it right now,
we’'ve tried deleting her msn info and even deleting the spark directory in her account folder.
this time, it seems NO contacts show up, however they can see her online and can message her.
Do you want user logs or…?
Yes please! Ideally the logs during the time period where:
-
she’'s not logged in
-
she logs in
-
[well wait a bit after she’'s totally logged in and her contact list seems populated and done)
hell maybe have her log out just for good measure and the ability to have an explicit timeframe.
Email to jadestorm@nc.rr.com?
(I’‘m referring to debug logs, which will need to be turned on from the admin console if they aren’'t already)
Our debug log is pretty heavy with all these users… there’'s no other way to do this from the client side? Spark logs for instance?
Ill doo my best to cut out everything you dont need but… man this thing goes up but 100 lines in 10 seconds…
I reset the debug log, then signed her in to MSN, then signed her out 30 seconds later.
Hopefully the log has what you need, i’'ve attached it to your requested email address.
Thanks again,
J