I am new to OpenFire. The administrator who set it up left the company and I am left to clean up the pieces. Right now the server is only being used by the IT department and sees only the members of IT. I would like to use the same server to roll out to other departments however I do not want the other departments to IM outside their own dept. We have about 15 departments with about 10-20 users each that want team based IM. Any ideas on how this can be done. Oh yeah we are AD LDAP bound. What I am trying to avoid is people bypassing our helpdesk and just IMming someone IT they know when they have a problem.
Also if possible to have a HelpDesk bot account that maybe can receive HelpDesk IM requests from people and it gets queued and then a real Helpdesk person can answer it and it proxies their real identity. This is a nice to have but not as importnat as the above.