I have installed Openfire 3.5.2, The Fastpath plugin and I have deployed the webchat.war file to a Tomcat 5.5 server. All are operating with Sun Java 1.6.0_06.
The web chat feature seems to work fine up until the point when the Spark client actually accepts the chat request. The Spark client joins the Fastpath Conversation and the window indicates that the web chat user has also joined. However, the web chat queue information/live chat window never changes state from ‘Routing Your Request’ so the chat session is not usable.
queue.jsp line 78: ‘room’ is not defined
queue.jsp line 78: ‘DWREngine’ is not defined
I have noticed the same behavior with Firefox 3, IE6, IE7 and Opera 9.51.
Is there an easy fix for this that I can make locally? Have I just set something up incorrectly?