New Install Server Erro 500 on LDAP configuration

Brandon_Wise · February 22, 2018, 3:50pm

Hello. I’m setting up OpenFire on a fresh Ubuntu Server 16.04 LTS install. I got to the Profile Settings page, where I can select LDAP. When I click next, I get a Server 500 error. I’ll paste the full error message below. I’ve tried with OpenJDK-9-JRE and OpenJDK-8-JRE, different database settings, but I get the same error. It doesn’t give me any options, just immediately gives and error page. Please help.

HTTP ERROR 500
Problem accessing /setup/setup-ldap-server.jsp. Reason:
Server Error

Caused by:
javax.servlet.ServletException: java.lang.NoClassDefFoundError: Could not initialize class org.jivesoftware.openfire.ldap.LdapManager
at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:905)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:834)
at org.jivesoftware.openfire.admin.setup.setup_002dldap_002dserver_jsp._jspService(setup_002dldap_002dserver_jsp.java:514)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:812)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:73)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:49)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:226)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:215)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:499)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(java.base@9-internal/Thread.java:804)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class org.jivesoftware.openfire.ldap.LdapManager
at org.jivesoftware.openfire.admin.setup.setup_002dldap_002dserver_jsp._jspService(setup_002dldap_002dserver_jsp.java:136)
… 34 more
Caused by:
java.lang.NoClassDefFoundError: Could not initialize class org.jivesoftware.openfire.ldap.LdapManager
at org.jivesoftware.openfire.admin.setup.setup_002dldap_002dserver_jsp._jspService(setup_002dldap_002dserver_jsp.java:136)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:812)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:73)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:49)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:226)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:215)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:499)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(java.base@9-internal/Thread.java:804)

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guus · February 22, 2018, 8:52pm

Hmm, I can’t reproduce that on Ubuntu (17.10), using Oracle’s 1.8.0_111. As I’ve not heard about this before, I’m tempted to believe that your Openfire instance is corrupt somehow (or possibly cannot read some of its files - a weird file permission issue perhaps)? Is this a new installation, or did you upgrade over an older one? What version of Openfire did you use? Have you tried downloading / extracting Openfire from scratch again?

Brandon_Wise · February 22, 2018, 8:59pm

This is new virtual machine with a new install of Openfire 4.2.2. Just set up today. I had a suspicion that I might need to start from scratch. Depending on whether I get other suggestions, i’ll go that route.

guus · February 23, 2018, 8:09am

I’d try that. If everything else fails, maybe you can share the VM? Either give me remote access, or, if it’s a VirtualBox kind of deal, send me the OVF?