New users not importing correctly from LDAP

Openfire Openfire Support
1

We are using Open fire 3.8.1 with Spark clients.

We also have LDAP (Active Directory) setup, and all our users and groups have been imported.

However we have an issue… ** Now when i create a new user in AD and put them in the proper groups, they do not come into OpenFire server as they should…**

What we are seeing is this: cn=pitttest,ou=sales,ou=pit,dc=relia,dc=com@nyrfcchat01__* __

There is this message at the bottom of the page…* Note: Remote users or entities should accept presence subscriptions automatically.

I read some other discussions with this issue, but mine is a bit different. There are no special characters in the OU, and things were were as they should have up to this point.**
**

This is preventing this new account to log into the client.

**
**

Nothing has changed, as i am the only one that manages this OpenFire server.

Any thoughts? Keep in mind this is only affecting newly created users.

Thanks

-Evan

2

I’m having the same issue on 3.8.2. I created a new group, added 7 members, and I see 5 of them when I log in. I’ve tried removing the other 2 from the groups, then re-adding them, but nothing has helped. I tried clearing the cache, restarting the service, even rebooting the server.

3

Check to see that the users have an email address listed. I don’t remember exactly, but i think that was the issue.

4

I just checked. They both have emails listed.

5

OK, I figured it out. In AD, under the Security tab, the openfire admin user account didn’t have ‘read’ access. They are visible now.