No tray icon and no main window in windows xp

Spark Spark Support
1

I can receive messages via Spark and respond to them, but cannot initiate and then send them because the main Spark window (the one with contacts and menus) isn’t showing and neither is its tray icon. Taskmgr shows that there is no application named Spark, but there is a Spark.exe under processes that uses > 50MB of memory. It’s on.

Tried uninstalling then reinstalling, but same behavior results. It even asks to update itself when an update is released, but I still can’t see the tray icon for Spark nor its main window.

Any help with this would be appreciated.

Jered

PS - Spark Error log:

Aug 10, 2007 2:52:54 PM org.jivesoftware.spark.util.log.Log error

SEVERE: Unable to load plugin com.jivesoftware.plugin.jniwrapper.JNIWrapperPlugin.

java.lang.NoClassDefFoundError: org/jivesoftware/spark/Alerter

at java.lang.Class.getDeclaredConstructors0(Native Method)

at java.lang.Class.privateGetDeclaredConstructors(Unknown Source)

at java.lang.Class.getConstructor0(Unknown Source)

at java.lang.Class.newInstance0(Unknown Source)

at java.lang.Class.newInstance(Unknown Source)

at org.jivesoftware.spark.PluginManager.loadPublicPlugin(PluginManager.java:260)

at org.jivesoftware.spark.PluginManager.loadPublicPlugins(PluginManager.java:526)

at org.jivesoftware.spark.PluginManager.loadPlugins(PluginManager.java:164)

at org.jivesoftware.spark.Workspace$4.run(Workspace.java:259)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Exception on commit = java.io.IOException: Can’t find registry file

Exception on commit = java.io.IOException: Can’t find registry file

2

Try uninstalling the application and then manually delete all remain spark folders and files. There will be some in the Program Files and your user account folder in Documents and Settings. Make sure you have the latest java. Download a fresh copy of spark. Install away.

3

It does seem like your plugins folder was not updated with the latest plugins. To test, delete the jniwrapper directory and restart spark. This could fix your issue.

Cheers,

Derek

4

If it still isn’t working, check my suggestion here:

We are seeing it here as well, and this was what I discovered.