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Not showing chat data for a specific user

Openfire Openfire Support
#1

We are facing an issue in a specific user’s chat on Spark 2.9.4 Ignite Realtime.
Everything is working absolutely fine for all other users but chat is not working for one specific user.

What I troubleshoot:

  1. We do clean re-installation of the software
  2. Checked the logs but didn’t find any history
  3. Also downgraded the client but didn’t work as expected.

we are getting the following Error:
"There is no previous conversation history for this user"

Please suggest us…!!!

#2

When exactly does this happen? I expect that this only happens when the user tries to look up old messages.

You could try to remove the .Spark directory from their user profile. Do make a backup first, as you can loose some user-specific settings that are stored there.

#3

Thank you for your response …!!!
Issue has been resolved.

1 Like
#4

Hello guus,
We did as you said about solution for specific user that work for us , but we still getting same error for another user. we did all troubleshoot as you mention earlier but still getting that problem.

Please suggest us further…

#6

Hello.

Same issue here after upgrading to new version 3.0.0.

In the chat history window of all users, except one, I get: “There is no previous conversation history for this user”

But all the .xml files in the user’s profile are updated: so there is the history but is not shown.

Thanks.
Kind regards.

#7

Hello.

I have already removed the Spark directory from the user’s profile, but the issue persists.

Thanks.

#8

please tell me the login of the problem user.

#9

Thank you for your reply.

I’m sorry but I don’t understand your request (English is not my native language): what is the “login of the problem user”?

Kind regards.

#10

I mean the username that you enter along with the password)

#11

Hello.

Moved here: No chat history on users from different servers

Thanks.