We are facing an issue in a specific user’s chat on Spark 2.9.4 Ignite Realtime.
Everything is working absolutely fine for all other users but chat is not working for one specific user.
What I troubleshoot:
We do clean re-installation of the software
Checked the logs but didn’t find any history
Also downgraded the client but didn’t work as expected.
we are getting the following Error: "There is no previous conversation history for this user"
When exactly does this happen? I expect that this only happens when the user tries to look up old messages.
You could try to remove the .Spark directory from their user profile. Do make a backup first, as you can loose some user-specific settings that are stored there.
Hello guus,
We did as you said about solution for specific user that work for us , but we still getting same error for another user. we did all troubleshoot as you mention earlier but still getting that problem.