He did not say that you won’t get support; he said that you should contact the commercial vendor, Jive Software. If I understand correctly, Ignite Realtime (this website) is for the open source community and is not really for paying support customers.
I figured it out here:
function jive_sparkweb_getConfig()
{
return {
server: “my.domain.com”,
location: window.location.href,
connectionType: “https”,
port: “8483”,
autologin: “false”,
policyFileURL: “xmlsocket://my.domain.com:5229”
};
}
This does a http-bind via https, so at least it’s secure. Note, that I have changed http-bind port numbers, so you should use port 7443 instead - if you use a default setup.
Cheers
-Fritz
to above " He did not say that you
won’t get support; he said that you should contact the commercial
vendor, Jive Software. If I understand correctly, Ignite Realtime (this
website) is for the open source community and is not really for paying
support customers.
"
I guess thats where my confusion is, Jive support told me my money $$ only bought me forum level support (this forum), wasn’t that nice of em’
felfert wrote:
I figured it out here:
function jive_sparkweb_getConfig()
{
return {
server: “my.domain.com”,
location: window.location.href,
connectionType: “https”,
port: “8483”,
autologin: “false”,
policyFileURL: “xmlsocket://my.domain.com:5229”
};
}
This does a http-bind via https, so at least it’s secure. Note, that I have changed http-bind port numbers, so you should use port 7443 instead - if you use a default setup.
Cheers
-Fritz
this is strange. It kinda works for me. by that I mean it logs me in now, but doesn’t really log me into anything. it appears I am logged into sparkweb but I can’t search for users and the admin console doesn’t show me online. there also aren’t any errors generated
At least I am closer and that your post seemed to help a little. I will keep digging. thanks for the help so far.
Ah. I see. I’ve also gotten a pretty iffy-at-best response from Jive support also. I’m using a trial license and my company very urgently needs some sort of support queuing system to work with our internal IM system. On first glance, Fastpath seems like it might work, or perhaps one of their other collaboration products. This take-your-trial-license-to-the-volunteer-forums support plan doesn’t impress me. Even if they’re going to release the former premium features as open source, it’s still an opportunity to attract new paying customers. IT needs reliable support in case of a crisis more than the actual software, after all.
I retract my former statement. this works for me and many thanks. for some reason the search plugin was dying, but thats another problem.
It’s a tradeoff; on the one hand, we spend most of our time writing the software rather than talking about it… on the other hand, we’re writing it. Having direct access to the engineers is not so common at many companies.
In this case, it looks like the community figured it out better than we did as well