Openfire 3.7.0 install fails on Mac OS X 10.6.6

Openfire Openfire Support
1

Hello,

I downloaded the OS X package and tried to install. At the end of the install it says “The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.” I’ve attached the relevant lines from the install log.

Any suggestions?

Regards,

Michael

Mar 2 22:34:12 Michael-Markleys-MacBook-Pro Installer[16189]: Openfire XMPP Server Installation Log

Mar 2 22:34:12 Michael-Markleys-MacBook-Pro Installer[16189]: Opened from: /Volumes/Openfire/Openfire.pkg

Mar 2 22:34:13 Michael-Markleys-MacBook-Pro Installer[16189]: fileURLForURL = x-disc://Openfire/Openfire.pkg

Mar 2 22:34:13 Michael-Markleys-MacBook-Pro Installer[16189]: fileURLForURL = file://localhost/Volumes/Openfire/Openfire.pkg

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro runner[16233]: Administrator authorization granted.

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: =============================================================================== =

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: User picked Standard Install

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Choices selected for installation:

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Install: “Openfire XMPP Server”

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Openfire.pkg : com.jivesoftware.openfire : 3.7.0.3.7

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: =============================================================================== =

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: It took 0.00 seconds to summarize the package selections.

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (\n “file://localhost”\n)

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Openfire/Openfire.pkg

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Will use PK session

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Starting installation:

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Configuring volume “Macintosh HD”

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Preparing disk for local booted install.

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Free space on “Macintosh HD”: 170.36 GB (170364690432 bytes).

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: Create temporary directory “/var/folders/Wh/Whqa9bVjFQivp0E1on0ig++++TI/-Tmp-//Install.16189GASWlO”

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro Installer[16189]: IFPKInstallElement (1 packages)

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: ----- Begin install -----

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: packages=(\n “PKJaguarPackage <file://localhost/Volumes/Openfire/Openfire.pkg>”\n)

Mar 2 22:37:11 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: Extracting file://localhost/Volumes/Openfire/Openfire.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

Mar 2 22:37:12 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: Executing script “./preflight” in /Volumes/Openfire/Openfire.pkg/Contents/Resources

Mar 2 22:37:12 Michael-Markleys-MacBook-Pro installd[16236]: ./preflight: No niutil

Mar 2 22:37:12 Michael-Markleys-MacBook-Pro installd[16236]: ./preflight: 216

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (2 items) to /

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: Executing script “./postinstall” in /Volumes/Openfire/Openfire.pkg/Contents/Resources

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro installd[16236]: ./postinstall: launchctl: Dubious ownership on file (skipping): /Library/LaunchDaemons/org.jivesoftware.openfire.plist

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro installd[16236]: ./postinstall: nothing found to load

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro installd[16236]: PackageKit: Install Failed: PKG: post-install scripts for “com.jivesoftware.openfire”\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x100121650 “An error occurred while running scripts from the package “Openfire.pkg”.” {\n NSFilePath = “./postinstall”;\n NSLocalizedDescription = “An error occurred while running scripts from the package \U201cOpenfire.pkg\U201d.”;\n NSURL = “file://localhost/Volumes/Openfire/Openfire.pkg”;\n PKInstallPackageIdentifier = “com.jivesoftware.openfire”;\n}

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro Installer[16189]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10026dfc0 “An error occurred while running scripts from the package “Openfire.pkg”.”

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro Installer[16189]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro Installer[16189]: IFDInstallController 6F2A340 state = 7

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro Installer[16189]: Displaying ‘Install Failed’ UI.

Mar 2 22:37:13 Michael-Markleys-MacBook-Pro Installer[16189]: ‘Install Failed’ UI displayed message:‘The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.’.

Mar 2 22:38:14 Michael-Markleys-MacBook-Pro Installer[16278]: @(#)PROGRAM:Install PROJECT:Install-594.1

Mar 2 22:38:14 Michael-Markleys-MacBook-Pro Installer[16278]: @(#)PROGRAM:Installer PROJECT:Installer-430.1

Mar 2 22:38:14 Michael-Markleys-MacBook-Pro Installer[16278]: Hardware: MacBookPro6,2 @ 2.40 GHz (x 4), 8192 MB RAM

Mar 2 22:38:14 Michael-Markleys-MacBook-Pro Installer[16278]: Running OS Build: Mac OS X 10.6.6 (10J567)

2

Hello,

Just to mention, getting the exact same problem here (in Mac OS X 10.6.6 Server as well)

Interesing, found that /Library/LaunchDaemons/org.jivesoftware.openfire.plist gets its ownership attributes changed to “_unknown” as the owner after the failed install. Have to change it manually to “system” before 3.6.4’s services can be started again.

3

I am stuck between a rock and a hard place. The 3.7.0 install on Mac OS X 10.6.6 failed, and when I try to install 3.6.0 it will not install because it tells me that a newer version is already installed.

I can’t get OpenFire running now on any version.

4

If the 3.7.0 install failed for the same reason if failed on the posts here, you shouldn’t need to reinstall whatever version you had before, it should still be there.

If the version of Openfire you have won’t “Start”, it could be due to the file I mentioned above as the cause for that.

Hopefully there will be a fix for 3.7.0, can’t wait!

5

The installer looks like it creates /usr/local/openfire, /Library/PreferencePanes/Openfire.prefpane, and /Library/LaunchDaemons/org.jivesoftware.openfire.plist. If you delete those it should be able to install the old version.

6

Here is what I see with that file:

-rw-r–r-- 1 404 staff 916 Mar 2 13:14 org.jivesoftware.openfire.plist

If I need to change it, could you tell me how please.

7

I deleted both the prefpaine and the plist file, but 3.6.0 still says it can’t install because a newer version is installed.

ouch.

This hurts.

8

So fortunately, 3.6.4 installs just fine - no warning about a newer version installed.

Will be nice to upgrade to 3.7.0 when it installs for me fully.

9

We’re tracking this issue as OF-431.

Could you try downloading the installer again? We replaced the one that was there with a new variant, that should fix this issue.

10

The new installer works as expected! Thank you for a quick fix, I look forward to digging deeper into what I can accomplish with Openfire.

Regards,

Michael

11

+2

Thanks! Works like a champ.