Openfire 3.9.3 and rosters not updating

Hello, i cant find anything on the web on this.

We currently have new setup fresh install of openfire 3.9.3 along with AD auth and groups.

for some weird reason not all users that are in the groups are part of peoples rosters, and i cannot get them to update no matter how many times i restart the server. I currently have roster/user/group caching set to unlimited.

I dont understand what is going on here