Openfire 401 upgrade, cannot login to admin page, getting an NPE

Openfire Openfire Support
1

The error is below. Not sure what the issue is.

Running on Ubuntu. Any idea what is going on here. I did the setup mode reset, so I could at least get to the setup page, but going through the process, and then trying to login again, it still didn’t work.


## HTTP ERROR 500
Problem accessing /index.jsp. Reason:

```
Server Error
```

### Caused by:
```
java.lang.NullPointerException
at org.jivesoftware.openfire.spi.ConnectionListener.getServerPort(ConnectionListener.java:973)
at org.jivesoftware.openfire.spi.ConnectionManagerImpl.getPorts(ConnectionManagerImpl.java:891)
at org.jivesoftware.openfire.spi.XMPPServerInfoImpl.getServerPorts(XMPPServerInfoImpl.java:103)
at org.jivesoftware.openfire.admin.index_jsp._jspService(index_jsp.java:145)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:812)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:76)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:53)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:80)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:162)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:499)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)
```
2

Have you stopped Openfire before upgrading? If it was running during the process, this might be the cause. You can go to Openfire installation folder and check if files in /lib/ folder have the same modification date (should be 2016.01.26). You can probably try uninstalling Openfire and then installing 4.0.1 again.

3

don’t update the new admin folder under plugins with the old version.