Have you assigned any user as an agent to any of the queues of these workgroups? Has any of these assigned users logged in to any of the workgroups he’s assigned to? Is this user using Spark (as Fastpath is only working with Spark)?
Have you created all these group chat rooms yourself? Fastpath is automatically creating a group chat room with a random name, when user and agent connect to a chat session. User doesnt have to use Spark to connect to a Fastpath session, though.
Sorry about that. I have discovered this myself some time ago, but this hasnt came to my mind this time. Indeed Fastpath support was somehow broken since Beta, but then it was restored in the SVN version. I will add this as a warning in the main Fastpath document.
Bad start heh? You should look through the list of Fastpath bugs and be prepared to encounter them or discover new.
what I’m doing wrong
