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#21

thank you so much,
i did all the mentioned steps exactly.
but no Authorization request was appeared.
however the users are login and can be seen in the admin cosole that they are online.


#22

Hello everybody,
Thank you so much for your support, i knew eventually where the problem was, it was firewall problem that i needed to open TPC and UDP of both 5222 and 5269 for the windows server firewall.
thank you so much for your support again.
Best
Ali


#23

Only TCP is used and 5269 is for server to server connections. So you only need 5222 TCP for a client to connect to a server. Unless you tried to add a user from another server. Glad it works for you finally.