Please Help Me Error with fresh instalation

Openfire Openfire Support
1

Hello Guys, i have problems with fresh instalation of openfire 3.4.1 i cant finish the instalation.

The error is :

HTTP ERROR: 500INTERNAL_SERVER_ERROR
RequestURI=/setup/setup-profile-settings.jsp

Caused by:

java.lang.NullPointerException</h3></h3>
<p><p>at org.jivesoftware.util.JiveGlobals.deleteXMLProperty(JiveGlobals.java:493)<br/><br/>
at org.jivesoftware.openfire.admin.setup.setup_002dprofile_002dsettings_jsp._jspService(setup_002dprofile_002dsettings_jsp.java:77)<br/><br/>
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)<br/><br/>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)<br/><br/>
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)<br/><br/>
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)<br/><br/>
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:99)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)<br/><br/>
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)<br/><br/>
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)<br/><br/>
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)<br/><br/>
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)<br/><br/>
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)<br/><br/>
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)<br/><br/>
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)<br/><br/>
at org.mortbay.jetty.Server.handle(Server.java:324)<br/><br/>
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)<br/><br/>
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:842)<br/><br/>
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)<br/><br/>
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)<br/><br/>
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)<br/><br/>
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)<br/><br/>
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:450)</p></p>
<p><p> </p></p>
<p><p><br/><br/>

This error is random, sometimes giveme this whit is time to create the database, sometimes in next step, but i never can finish the instalation. Please Help me, i need this server running today!!!

2

Hi,

does Openfire has write access to the directory where it is installed?

Which Java version is Openfire using?

Are you using Linux or Windows? Which database do you want to use?

LG

3

Hi, thanks it, i installed the openfire in other server and works fine now. Thanks again for the answer

Maximiliano