One of my users wants the message window to become immediately visible/on top of all windows when it comes in. is there any option to do this? Or at least some sort of alert?
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Preferences > Notifications > Bring window to top - this will always pop chat windows to front when new message arrives.
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In the chat window itself on the right lower right press little button with red cross. It will make chat window to stop on top (same can be applied to the roster window).
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Preferences > Roar > check Popups enabled. You can set popup to 0, so it will stay in the corner of the screen until you dismiss it (click).
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Preferences > Notifications > Show a toast popup. Just another type of popup (older), which doesn’t have a way to manage its display time (for messages).