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Problem with installing Intermediate/chain ssl certificate

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Hi, i am trying to add ssl certificate in openfire, i add domain certificate in keystore and intermediate certificate in trustsore. but when I check in SSL checker its shows an error like " The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate". i also attached screenshot for reference please check and update.

When you add your certificate to Openfire using the admin console, you should add the PEM representation of the private key in one field, and the PEM representation of all certificates in the entire chain in the other field.

It is not ‘wrong’ to also add the CA and Intermediate certs to your truststore, but that will only affect your server trusting certificates presented by other servers.

hello, when i am trying to add a private key in one field and entire PEM representation of all certificate in other field it’s give error like “There was an error while trying to import the private key and signed certificate. Internal server error: Unable to install a certificate into an identity store.”
I attached screenshot please refer

Hi @Shubham_Kulkarni did you found any solution for the above mentioned issue.

i am facing similar kind of issue in particular environment.