What are you trying to do? Is this a clean setup? How are you trying to configure it? Are you using LDAP? What changes to the default settings did you make and why? I am sorry for all the questions but your post is more confusing than anything else.
This sounds more like a LDAP mapping issue. Are you sure you have specified the prober mappings to OpenLDAP (no the default settings of openfire are not correct).
Can anyone help? Has anyone setup a hybrid model with custom DB and LDAp user authentication?
Anyone at Igniterealtime perhaps?
Is there a way to pay for support? I don’t know how else to get a response, which really shouldnt be needed given that there’s no documentation on this feature.