Programmatically Joining a WorkGroup

Smack Smack Dev
1

Hi,

I am trying to work out how to programmatically make an agent available in a workgroup to be contacted by a user. I have been looking at the API for the classes in the package org.jivesoftware.smackx.workgroup.agent trying to work out how this is done, or whether this can be done using this library. I have OpenFire installed with the FastPath plugin, and I can get users routed to agents no problem.

Thanks in advance,

Stuart

2

I found the call Agent.getWorkgroups() which seems to potentially be on the right path for me, but when I call it I get “feature-not-implemented(501)”, although I had to debug to find this because I was lost in a ClassCastException. I would have thought that given I am running OpenFire with the FastPath plugin I would be able to use this call. Does anyone have any input?

Cheers,

Stuart

3

Ok so I am making progress…

By calling: Agent.getWorkgroups(“workgroup.pece”, “test1@pece”, connection)

I get the error:

Exception in thread “main” java.lang.ClassCastException: org.jivesoftware.smack.PacketReader$4 cannot be cast to org.jivesoftware.smackx.workgroup.packet.AgentWorkgroups
at org.jivesoftware.smackx.workgroup.agent.Agent.getWorkgroups(Agent.java:49)
at test.OpenfireTest.main(OpenfireTest.java:76)

I have debuged Openfire and FastPath into WorkgroupManager which is returning:

This all looks correct, so I cannot explain what I am seeing when the response comes back and causes the ClassCastException.

Could this be a bug, or have I made an error somewhere?

Thanks,

Stuart

4

Starting to feel a little schizophrenic in here. I have traced the problem to the ProviderManager, which does not have a provider set for the key:

http://jabber.org/protocol/workgroup/

These are loaded from smack.properties. Do I need to have something else on my classpath, or to provide another configuration or something to get this to work?

Also if there is a more appropriate place for me to ask these kind of questions let me know. I’m coming at this from a developers perspective so there may be a more suitable audience available.

Thanks again,

Stuart

5

Hi Stuart,

As you’ve discovered you’ll have to add the appropriate IQ provider before you can work with the workgroups. See the code snippet below on how to do that:

ProviderManager.getInstance().addIQProvider(WorkgroupForm.ELEMENT_NAME, WorkgroupForm.NAMESPACE, new WorkgroupForm.InternalProvider());

Hope that helps,

Ryan

6

Simple as that eh . Wish I had thought of that earlier.

Thank you very much for your help.

Regards,

Stuart

7

Hello again, I have a follow on question. I have tried your solution and it works, only not as I was expecting. I got a list of workgroups back, but only their names. I was hoping for workgroup objects or something so that I could programmatically make myself available to pick up incoming chats to the workgroup.

I have searched the documentation, the API and the web trying to figure out how I would go about doing this. Do you have any ideas how I should proceeed?

Thanks again,

Stuart

8

hello @Stuart.McGregor:

these days ,i have the same problem with you, i want to getWorkgroups from a agent ,but get a " Exception in thread “main” java.lang.ClassCastException: org.jivesoftware.smack.PacketReader$4 cannot be cast to org.jivesoftware.smackx.workgroup.packet.AgentWorkgroups
at org.jivesoftware.smackx.workgroup.agent.Agent.getWorkgroups(Agent.java:49)" , and in the debug i see the data ,as the reply said need to add the appropriate IQProviderManager, i can’t get want to do,if i want to run it , how can i deal with it ?

hoping for your reply ,thank you for your help!!

Thanks

weiwen

9

maybe i use the lastest version of smack.jar ,just from smack_src_3_1_0 doucument, then i change it to older version ,it works,use the jar in spark lib.

thank you