Is there any way to promote an agent to admin or room owner of a MultiUserChat initiated from a Fastpath invitation via Smack?
I have tried a number of approaches, including AgentSession.makeRoomOwner() and MultiUserChat.grantOwnership() etc, but these all fail with a 403 error.
The scenario I’m trying to solve is to release (i.e. kick) the customer from the chat, but keep the session open so that the agent can complete some wrapup actions before receiving another offer. If the customer ends the session this works, and another offer is not made until the agent closes the chat session, but I can’t find a way to remove the customer from the chat session without ending the session and immediately receiving another offer.