We are evaluating openfire and I’m not sure if it fits our needs.
We need to implement something like call center, but using IM.
In ordinary call center, user calls a support line. Then PBX looks for available operators. If there is free operator, PBX forwards a call to him. Of all operators are busy, it puts user on hold until any of the operators becomes available. We need to implement something similar, but using IM.
I cannot find any information if this kind of functionality can be implemented using Openfire/XMPP.
Can anybody some information regarding that kind of features?
I’m not 100% sure, but I think Fastpath plugin is what you are looking for.
Currently it is part of the Enterprise plugin, which will be open source soon.
http://www.igniterealtime.org/community/blogs/ignite/2008/04/07/turning-openfire -enterprise-into-an-open-source-product
Thank you for your answer.
Is it possible to evaluate this plugin somehow? I cannot find where I can download 30-day evaluation license.
Thanks again.
Now question more on fastpath configuration.
I’v logged in with user ‘demo’ - admin console shows, that demo user is online.
But fastpath plugin shows that there are 0 memers active from total 1. Demo user is a member of default queue.
What demo user should do to become active member in demo workgroup?