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Recreating Active Directory Profile

Is there a way to wipe out and recreate an openfire user in an environment where the users are imported from an LDAP server? I have a user who has to login three times to get the proper profile to display. He logs in the first time, and no contacts will load, even after a 10-15 minute wait. He’ll exit out of spark, and this time it will tell him his password is incorrect (even though we’re going off a remembered password each time). The third time he logs into Spark, it loads everything perfectly right away. I’m hoping if we can wipe out his profile and start over it might alleviate this problem. Is there a way to do that, without deleting the active directory account itself?