Hello,
We are using openfire 4.5.1 and Spark client 2.8.3 and I am having an issue with the title information coming back over from ad. When a user first log’s in the information is populated. But, if they have a title change it doesn’t change. I have tried clearing the cache and rebooting the server. Neither have worked. I also, just tried to clear the fold in app data on the users computer. Is there something else I can try to flush in the information?
What title is that exactly, and where do you see this information? Can you perhaps show some screenshots?
The title field from the profile in spark chat
Hmm, there can be various places where this is cached.
You can rule out a Spark issue by trying to use Spark on a different computer.
For Openfire, I’d first try to flush the cache called “VCards” through the admin console of Openfire. LDAP results are cached for some time as well though, so that might still cause something to linger. In any case, restarting Openfire should take care of that.
I actually flushed all of the cached files, and then restarted the server. Nothing changed.
Try installing Spark on a completely different computer. If the title is still “wrong” there, we’ve ruled out Spark as a culprit.
k tried it on another machine I have not used Spark on. Same result.
Do you have more than one domain controller? If so, check the domain controller that openfire is using. Has replication completed?
Yep verified they are syncing and I connected to each one and checked the title. All of them are correct
can you look at your openfire system properties and tell me what you have for vcard provider (dont recall the exact name)
Yep. Under
provider.vcard.className
org.jivesoftware.openfire.vcard.DefaultVCardProvider
I believe that is your issue. try changing it to.
org.jivesoftware.openfire.ldap.LdapVCardProvider
The default provider is reading from the local database, and not from ldap.
That works thanks.
I’m having this exact problem, but my provide.vcard.className value is already set to org.jivesoftware.openfire.ldap.LdapVCardProvider. I’ve tried flushing the caches - all of them. If we go in the client and try to manually update the Title we get “Server does not support vcards”.
ldap is ready only, so you’ll need to update the title within your ldap server.
Thank you. Yes the title has been updated on our ldap server for several users and it is not refreshing in
Spark.
which version of spark are you using?