We have been struggeling with a certain issue with our openfire server for a while, and it seems to be getting worse. We have 2 new users that are trying to connect to our server, but they get a “Server closed the connection” on Pidgin and a similar error on Trillian. We are using 3.8.0 on Linux, and are on the latest version of both Pidgin and Trillian. Here is the debug from pidgin where the error starts:
(09:52:46) jabber: Recv (ssl)(1): <
(09:52:46) jabber: Recv (ssl)(368): iq type=“error” id=“purplee505180” to=“USER@OURSERVERNAME/98ad7277”>
(09:52:46) jabber: Unhandled IQ with id purplee505180
(09:52:46) connection: Connection error on 05599170 (reason: 0 description: Server closed the connection)
(09:52:46) account: Disconnecting account USER@OURSERVERNAME/ (02141DE8)
(09:52:46) connection: Disconnecting connection 05599170
(09:52:46) connection: Deactivating keepalive.
(09:52:46) jabber: Sending (ssl) (USER@OURSERVERNAME/98ad7277): </stream:stream>
(09:52:46) connection: Destroying connection 05599170
(09:52:50) util: Writing file accounts.xml to directory C:\Users\USER\AppData\Roaming.purple
(09:52:51) util: Writing file C:\Users\USER\AppData\Roaming.purple\accounts.xml
(09:52:52) util: Writing file blist.xml to directory C:\Users\USER\AppData\Roaming.purple
(09:52:52) util: Writing file C:\Users\USER\AppData\Roaming.purple\blist.xml
The problem fixes itself after we reboot. I can log in as the new users with no problem, but it seems like once we get more connections, it shuts them out again. I have increased the cache for Roster and vCard, but I am still getting these errors.