Showing users DisplayName from AD

When we add a new user to Spark it shows up as their username and not their displayName from AD…a few of our contact work correctly but recently when we add a new one it will only show username.

what can be done to fix this without manually editing?

Check and make sure your mappings are correct with the LDAP integration.

Also it wouldn’'t hurt to clear your cache and then re logon.

Mappings are correct. because it mapped me and a few other people correctly…I checked AD and the user has the same fields filled in as I do. let me clear the cache and try again.

ok i clearing the cache and restarting the client didn’'t do it.

can you tell me what field in the wildfire conf file is being used to display the name in spark?