in your active directory group, are these users actually in that group, or are they in another group that is in the first group, a nested group? if so then that won’t work. nested groups is a weird way MS has extended membership and its not supported any where outside of AD.
or
are you pulling in more than 1000 users into openfire? if so than you are running into a hardcoded feature of active directory to only query for 1000 users.
You can change that 10,000 object limit via Group Policy. Go into Group Policy Object Editor and it’s under User Configuration\Administrative Templates\Desktop\Active Directory\Maximum size of Active Directory searches. The default value is 10,000 objects…
…I think I misunderstood you, Jason. You were probably referencing this: http://support.microsoft.com/?kbid=315071 You can change that(MaxPageSize) setting, as outlined in this M$ article.
I wish I had a deeper bench of knowledge with this product to help you solve your issue. I’ve not encountered this issue thus far. Are the (3) new accounts?
hello. I’m having the very same problem. Some users are missing in contact list, although they are shown in group when viewing admin interface. Groups are not nested, and I certainly don’t have a thousand of users in Active Directory. The accounts are not newer than others. I honestly don’t know how they are different. Any suggestions?
oh, I seem to get rid of the problem just now! I’ve been asked to make “displayName” show in roaster instead of “cn”. So I switched them in admin interface, then went to Server > Server manager > Cache Summary and flushed all the caches. Connect to server… and voilà, problem’s gone! I guess some bad caching or something.