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Spark 2.6.3 lock up when selecting another user

I have an issue where my users are having Spark lockup when they select a certian user to chat with.

They double click and the client locks up and cannot be used they’ll task kill and start it back up.

They also have the issue when that specific user sends them a message.

any ideas?

all users are on windows xp sp 3

Not much help to you but this is almost exactly the same behaviour I experience which caused me to post my own question:

http://community.igniterealtime.org/message/225036#225036

I posted this on another discussion, but I had the same issue with one of our users trying to chat with someone. Deleting the transcripts from that person resolved the issue. Here’s the path:

WinXP: C:\Documents and Settings\username\Application Data\Spark\user\username@servername\transcripts

Win7: C:\Users\username\AppData\Roaming\Spark\user\username@servername\transcripts

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