I have a user with a laptop (HP9470M - Win7pro) running Spark 2.7.7 and it was working fine until yesterday. Now when she clicks on a user in the list, instead of a conversation box popping up, spark opens a button on the taskbar. Clicking on that does not open the conversation box. If someone Sparks her, the notification appears in the system tray and clicking on the notification merely creates a button on the taskbar - no conversation opens up.
This happened originally with 2.6.3 - did an update to 2.7.7 - and no change. Rebooted a couple of times, updated Java although it was nearly current - still no change in behavior - the user can’t have a conversation.
Any thoughts or guidance on where I might look for resolution?