we’re having an issue where our spark clients will attempt to authenticate for about 30 seconds and then “connect” but only show two groups: untitled and offline. when we look at the openfire server sessions list, we see the clients as authenticated and online, but of course the show no one in their buddy lists and they can’t send or receive messages.
the only fix we’ve found so far is to restart the openfire service. does anyone have any ideas about what might be causing this issue or a more long-term resolution?