Spark Customizing Inbound Call events / popup

Spark Spark Support
1

I’ve been searching for a bit and haven’t really found a direct responce to my question so I though I would open a new discussion for it.

I would like to configure or customize Spark so that not only does it present a “Caller ID Popup” when an inbound call is received (either through sip or through asterisk-im) but that it also opens a browser to a target url.

This is a fairly common sort of task inside any office environment with a customer/contact database - I’ve done it before using my own software but would like to simplify the entire operation by letting Spart/Openfire take care of it for me.

Could someone give me some hints in the direction I need to go (writing a Spark plugin?) and or point out some articles here or otherwise that will lead me to the correct information.

Thanks for any help,

  • J
2

ping?

3

I wrote a small application that does CRM popups, it is definitely not finished. If you were thinking of developing an application I could send you the code I have so far.

4

Here is the spark plugin that we use. If anyone is interested I can post the source.
asteriskcrmim.jar (2689226 Bytes)

5

Hello,

I would be interested on your crm plugin source.

I tested it but nothing appairs, is it something missing in my configuration? Another plugins or something else?

Thank you.

6

Under settings did you see the CRM Pup Up area and enable it?

Also you need Asterisk-IM set up unless you are using a SIP phone. Asterisk-IM only works with Asterisk but they are developing Cisco bindings for it.

7

Thank you for your reply.

I don’t see any CRM Pop-Up area. I see that your plugin is activate in the plugins window.

I have Asterisk-IM with hard SIP Phones.

When i receive a call, i only see the standard pop-up notification.

8

Hmm, that may have been a bad build. Try this one.

I am cleaning up the source, should be ready for release soon.
asteriskcrmim.jar (2738846 Bytes)

9

Hmm, don’t work with 2.5.8 version ? I use french version, a probleme ?

PS: it’s in plugin list in spark but not work.