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Spark fails to start

Hi Diggy,

If you have java installed, can you try to run Spark from the web? Just click on this link here.

http://liveassist.jivesoftware.com/im/app/spark.jnlp.

Let me know, since this could be an installer issue.

-Derek

Derek,

That worked! What next?

Diggy

Derek,

Since Spark ran for me from the Web, is it an installer issue? If so, is an update or patch in the works. I don’‘t mean to be a pain, I’'d just really like to make it work on my system.

Many thanks.

Diggy

Hi Diggy,

It is an installer issue and I’‘m trying to get a fix from the company. I’'ll keep you updated on this.

-Derek

Many thanks. I’'ll look foirward to it!

Derek,

Just an additional note on this.

I had a similar issue with a couple of my users but the issue seemed to be related to their profiles/rights. Example, Spark would not start with one users credentials but when I did a runas with another users credentials it started up fine. Both users had equal rights on the machine.

Regards

Any update on this issue?

brimur, in Windows XP, Spark will not run unless you enable users to write to the Spark folder.

ddman, shouldn’'t this be covered by SPARK-79?

Thanks pornsak but I do not believe that is the issue, some of the users I rolled it out to were admins on their PCs and had full access to the Spark folder. This is the error from one of the users error log file

java.lang.NullPointerException

at javax.swing.MultiUIDefaults.getUIError(Unknown Source)

at javax.swing.UIDefaults.getUI(Unknown Source)

at javax.swing.UIManager.getUI(Unknown Source)

at javax.swing.JPanel.updateUI(Unknown Source)

at javax.swing.JPanel.(Unknown Source)

at com.exe4j.runtime.LauncherEngine.handleFailure(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher.main(Unknown Source)

Oh, so it is a different case then. But Spark (1.0.4) did not start in my case unless I allow the user to write to the Spark folder.

is your server working correctly, did you enable the ports/services that wildfire uses in your /etc/services file.

jabber 5222/tcp # Jabber-Jive Messenger

jabber 5222/udp # Jabber-Jive Messenger

jabbers 5223/tcp # Jabber-Jive Messenger (secure)

jabbers 5223/udp # Jabber-Jive Messenger (secure)

Wildfire communicates on UDP port?

I’‘m the OP. I’‘m running Wildfire on a CentOS 4.1 box. It was easy to set up, and a great program. When I couldn’‘t get Spark to install on my Win XP SP2 boxes, I installed the Exodus client instead. It works perfectly. The moral of the story is that the server is set up just fine. It’‘s the Spark client that’‘s the problem. Derek has indicated that it’‘s a Spark installer issue. Here’'s hoping a fix will come soon, as I would think/hope that the Wildfire/Spark combination coming from the same developers (I think) would provide some kind of added benefit.

i’'m not sure if it requires those udp ports accessible. Perhaps someone with some linux skills could let us know.

Hi Orlando,

very interesting to see that also the UDP ports are reserved for Wildfire according to your “/etc/services” file. It looks more like an entry you made, otherwise “XMPP” should be mentioned there and not “Jive Messenger”. Anyway I think they can be used very good for video/audio transmissions.

LG

Hi, folks.

I hope I’‘m not being a pita, but I just can’‘t seem to get Spark to work on either my Windows XP box or my SimplyMepis linux box. In the first instance, I removed Spark manually, as the uninstalled complained about something having to do with Java. I also went through the registry and removed every instance of Spark. Then I installed the new version. Same problem - program just never opens (this after I see the Windows hourglass for a brief time, then nothing. On the linux end, I untarred/unzipped the file. Thought I’‘d have to compile it from there, but there are no compilation files. Ok, as I don’'t readily see another option, I guess I run ./Spark. I get the following:

ls: /usr/local/Spark/lib/windows: No such file or directory

followed by a bunch of java and X11 display errors.

Arrrrrgh! Am I stupid, or missing something, or what. Help would be greatly appreciated.

Diggy

Anybody?

How about that fix ddman?

ddman?

Hi folks,

I have the same problem, except every time I attempt to start Spark a file called “hr_err_pid2660.log” is generated in the Spark directory. Here are its contents:

============================================================

  1. An unexpected error has been detected by HotSpot Virtual Machine:

  1. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d6d8329, pid=2660, tid=3176

  1. Java VM: Java HotSpot™ Client VM (1.5.0_05-b05 mixed mode, sharing)

  2. Problematic frame:

  3. V


T H R E A D -


Current thread (0x0098f2d0): JavaThread “Thread-2” daemon

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:

EAX=0x00000000, EBX=0x00004054, ECX=0x0d8af128, EDX=0x00000000

ESP=0x0d8af108, EBP=0x0d8af154, ESI=0x0d8af128, EDI=0x00000000

EIP=0x6d6d8329, EFLAGS=0x00010246

Top of Stack: (sp=0x0d8af108)

0x0d8af108: 6d6c69d5 00000000 0098f2d0 6d6c98ff

0x0d8af118: 0098f2d0 00000000 0d8af17c 00000000

0x0d8af128: 00000000 00000000 00000000 00000000

0x0d8af138: 00000000 00000000 00000000 0000000e

0x0d8af148: 00000000 00000000 00000000 00000000

0x0d8af158: 01541cdc 0098f38c 00000000 00000000

0x0d8af168: 0d8af17c 015412c1 0098f38c 00000000

0x0d8af178: 00000000 00004054 00000000 000002cb

Instructions: (pc=0x6d6d8329)

0x6d6d8319: 44 24 04 24 fc 8b 00 8b 00 c3 8b 44 24 04 24 fc

0x6d6d8329: 8b 00 ff 74 24 04 8b c8 e8 93 fe ff ff c3 8b 44

Stack: [0x0d6b0000,0x0d8b0000), sp=0x0d8af108, free space=2044k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

V

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

j org.jdesktop.jdic.tray.internal.impl.DisplayThread.initTray()V+0

j org.jdesktop.jdic.tray.internal.impl.DisplayThread.run()V+24

v ~StubRoutines::call_stub


P R O C E S S -


Java Threads: ( => current thread )

=>0x0098f2d0 JavaThread “Thread-2” daemon

0x009951d0 JavaThread “AWT-EventQueue-0”

0x00993230 JavaThread “Image Fetcher 3” daemon

0x00992900 JavaThread “Image Fetcher 2” daemon

0x00992d40 JavaThread “Image Fetcher 1” daemon

0x00990d10 JavaThread “Image Fetcher 0” daemon

0x009897e0 JavaThread “Java2D Disposer” daemon

0x00986c00 JavaThread “AWT-Windows” daemon

0x009866c0 JavaThread “AWT-Shutdown”

0x0097d100 JavaThread “Low Memory Detector” daemon

0x0097c310 JavaThread “CompilerThread0” daemon

0x0097bcf0 JavaThread “Signal Dispatcher” daemon

0x0097b100 JavaThread “Finalizer” daemon

0x0097a950 JavaThread “Reference Handler” daemon

0x00972e20 JavaThread “main”

Other Threads:

0x00979f40 VMThread

0x0097dcd0 WatcherThread

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap

def new generation total 576K, used 460K [0x22b90000, 0x22c30000, 0x23070000)

eden space 512K, 82% used [0x22b90000, 0x22bf9540, 0x22c10000)

from space 64K, 61% used [0x22c10000, 0x22c19c60, 0x22c20000)

to space 64K, 0% used [0x22c20000, 0x22c20000, 0x22c30000)

tenured generation total 2368K, used 1841K [0x23070000, 0x232c0000, 0x26b90000)

the space 2368K, 77% used [0x23070000, 0x2323c690, 0x2323c800, 0x232c0000)

compacting perm gen total 8192K, used 1402K [0x26b90000, 0x27390000, 0x2ab90000)

the space 8192K, 17% used [0x26b90000, 0x26cee998, 0x26ceea00, 0x27390000)

ro space 8192K, 62% used [0x2ab90000, 0x2b09a3a0, 0x2b09a400, 0x2b390000)

rw space 12288K, 46% used [0x2b390000, 0x2b9203d8, 0x2b920400, 0x2bf90000)

Dynamic libraries:

0x00400000 - 0x00438000 C:\Program Files\Spark\Spark.exe

0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll

0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll

0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.DLL

0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll

0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll

0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll

0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll

0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.DLL

0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll

0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL

0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll

0x773d0000 - 0x774d2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6 .0.2600.2180_x-ww_a84f1ff9\comctl32.dll

0x5d090000 - 0x5d127000 C:\WINDOWS\system32\comctl32.dll

0x6d640000 - 0x6d7cc000 c:\progra~1\spark\jre\bin\client\jvm.dll

0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll

0x6d280000 - 0x6d288000 c:\progra~1\spark\jre\bin\hpi.dll

0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL

0x6d610000 - 0x6d61c000 c:\progra~1\spark\jre\bin\verify.dll

0x6d300000 - 0x6d31d000 c:\progra~1\spark\jre\bin\java.dll

0x6d630000 - 0x6d63f000 c:\progra~1\spark\jre\bin\zip.dll

0x6d000000 - 0x6d167000 C:\Program Files\Spark\jre\bin\awt.dll

0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV

0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.dll

0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll

0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll

0x73760000 - 0x737a9000 C:\WINDOWS\system32\ddraw.dll

0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll

0x73940000 - 0x73a10000 C:\WINDOWS\system32\D3DIM700.DLL

0x10000000 - 0x1000d000 C:\Program Files\HPQ\IAM\bin\ItClient.dll

0x74c80000 - 0x74cac000 C:\WINDOWS\system32\OLEACC.dll

0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll

0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll

0x7c000000 - 0x7c054000 C:\WINDOWS\system32\MSVCR70.dll

0x6d240000 - 0x6d27d000 C:\Program Files\Spark\jre\bin\fontmanager.dll

0x6d4c0000 - 0x6d4d3000 C:\Program Files\Spark\jre\bin\net.dll

0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll

0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll

0x6d4e0000 - 0x6d4e9000 C:\Program Files\Spark\jre\bin\nio.dll

0x01540000 - 0x0154b000 C:\Program Files\Spark\lib\windows\tray.dll

VM Arguments:

jvm_args: -Dexe4j.isInstall4j=true -Dexe4j.moduleName=c:\progra1\spark\spark.exe -Dexe4j.tempDir= -Dappdir=c:\progra1\spark\

java_command:

Environment Variables:

CLASSPATH=C:\Program Files\Java\jre1.5.0_04\lib\ext\QTJava.zip

PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\HPQ\IAM\bin;C:\Program Files\Common Files\Adobe\AGL;C:\Program Files\QuickTime\QTSystem\

USERNAME=thiago

OS=Windows_NT

PROCESSOR_IDENTIFIER=x86 Family 15 Model 36 Stepping 2, AuthenticAMD


S Y S T E M -


OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 47, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 916848k(451724k free), swap 3097012k(2672856k free)

vm_info: Java HotSpot™ Client VM (1.5.0_05-b05) for windows-x86, built on Aug 26 2005 15:36:02 by “java_re” with MS VC++ 6.0

========================END OF FILE========================

Hope this helps!