Spark for MAC OS

tlblackman · February 6, 2019, 7:58pm

I can’t get SPARK to work on my MacBook Pro. I get an error message Unknown connection error. Please review the logs for more information.

wroot · February 6, 2019, 9:28pm

What do you put as a server/domain on login screen? Is this a server you can reach from your computer? You can try looking for logs. Maybe $HOME/.Spark/logs

tlblackman · February 6, 2019, 9:49pm

My local domain here on campus. It is a server I can reach from my computer. It works fine on my Windows computer.

I read the logs and I don’t understand any of it. Is there something I should be looking for in particular?

wroot · February 6, 2019, 10:00pm

Post the logs here

tlblackman · February 6, 2019, 10:14pm

I get the logs by checking Start debugger on startup under the Advanced tab correct?

wroot · February 6, 2019, 10:58pm

Logs are created anyway. Debugger option will launch debugger after login. But as you can’t login, there will be no use probably.

tlblackman · February 6, 2019, 11:35pm

wroot · February 7, 2019, 7:45am

This is not useful. Logs are needed.

tlblackman · February 7, 2019, 5:36pm

I do I get to the logs then?

wroot · February 7, 2019, 5:51pm

I get that you found them, but don’t understand them. So post them here. I don’t have Mac, so i can’t say for sure where to find them. Try $HOME/.Spark/logs

speedy · February 7, 2019, 8:45pm

another option may be to use macs builtin messages app. it is also an xmpp client.

wroot · February 7, 2019, 9:30pm

I think Messages does not support XMPP anymore. But there are other clients for macOS https://xmpp.org/software/clients.html

tlblackman · February 8, 2019, 7:50pm

On the link that you sent me, Spark is listed as one of those messages app.

So are you implying that I will not be able to use Spark on my MacBook Pro?

wroot · February 8, 2019, 7:52pm

We might get some insight if we can get the logs. We don’t have testers or resources to test Spark on Macs.

tlblackman · February 15, 2019, 7:17pm

Hi. Is there an update on this?

wroot · February 15, 2019, 7:29pm

No. We didn’t see your logs.

tlblackman · February 26, 2019, 2:30am

Hi I’m trying to post an attachment but I get an error message saying new users can’t post attachments

tlblackman · February 26, 2019, 2:31am

I can’t post attachments. I pasted my logs in an attachment document since you are not getting them but it says new users can’t post attachments.

wroot · February 26, 2019, 7:04am

You can copy the text inside the logs and post them here as a text. If the logs are big, then you can paste them into https://pastebin.com/, create a new paste and copy link of that paste here. Just make sure you don’t have sensitive information in there (like domain names or public IPs). Replace real information with dumb names like domain.com.