Update: Complete uninstalled and deleted the Spark files in users Appdata before reinstalling to fix the issue, however that hasn’t fixed the issue. I no longer see a account with a duplicate nickname but I also don’t see all occupants in the room that they are not already there. However the number in the room doesn’t not increase as it did before.
We have an issue where members of a Spark group chat can not join and get a No response from server error or get throw in a group chat with no one in it. I believe the issue is for some odd reason spark is creating duplicate users in the group, example: username2, and won’t allow them to join. However, I have not been able to any errors on the computer or server said saying something went wrong.