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Spark Lockup

This is my first post and we are starting to implement spark in out corporate environment. Overall it has been fine but I have one user that when they double click the person to IM it locks up there whole computer. Seems to be while they are in Outlook? Is there a tutuorial to completely unintall spark, including reg key deletes and abnormal directory removals? I’'ve tried uninstalling from add/remove programs, reinstalling JAVA, etc. The user has Spark 1.1 installed

Any ideas?

This is occuring on a double click to start an IM session? Could you supply the OS version

and any log files found? I’'ll see if I can get this fixed.

Cheers,

Derek

The OS is XP w/ SP2. Where would I go to check the logs?