Hey guys, I have had 3 different users complain that when Spark is running, their workstation becomes virtually unresponsive. This problem goes away as soon as the user shuts down Spark.
I have not seen this behavior myself, nor have the other 250+ users using Spark and Wildfire in our organization.
Here are our specs:
Windows XP Pro SP2 + All hotfixes
All of our workstations are either Dell GX 260’‘s, 270’‘s or 280’‘s (P4 2.8GHz, 512MB, pretty beefey workstations) and they are all running the same workstation image. However, some users can and do have special software installed that is not part of the original workstation image. I’'m going to see if this may be the cause of the problem.
Here is what I know about the problem:
It only affects a very small number of users.
It seems to be profile based, meaning if the affected user logs on to another workstation the problem still occurs. However, if a user who is not affected logs onto that same workstation they will have no problem.
The affected users error.log file is empty (0 byte file) and there is no warning.log.
I am going to do some more troubleshooting to try and narrow this down and post my results here. I’'m going to start by giving the affected user a temporary fresh Windows profile and see if they are still affected.
Also, I found a few other threads related to this problem: