Hello - I’m new to spark. I’ve rolled it out in my small office but I seem to have a small problem. When a user receives a message, and views the window the new date is not listed. The message appears under the last old date of a previous conversation. If the receiver of the message closes the spark window and reopens it (by double clicking the name of the sending person) the message will now be listed under the current date.
It’s distracting for some of our users because it appears that the message is an old one, but in reality it’s a new message but Spark hasn’t properly put the header date in the IM window.
I did some searching, but could not find evidence of this being a prior issue or a mistake on configuration. The only thing I could suggest to resolve it is to disable chat history (which is an option, but not the one I want to use).
Any assistance would be greatly appreciated.