Spark no longer recognizes the user name or password

Spark Spark Support
1

Spark no longer recognizes the user name or password. I had to restart the server and forgot to start Wildfire program. I restarted it, but now only some of the users can authenticate. It says…Invalid username or password. I’‘m using the latest client. I’‘ve even uninstalled the client and deleted the folder. I’'ve tried deleting the user from the server and recreating it. Nothing works. Any ideas?

2

Hi Count,

Could you post the error and warning logs to this thread please? It will help me debug further.

Cheers,

Derek

3

Warning log:

Feb 21, 2006 8:02:37 AM com.jivesoftware.Log logWarning

WARNING: Exception in Login:

XMPPError connecting to hbt-dc1:5222.: (502)

– caused by: java.net.ConnectException: Connection refused: connect

at org.jivesoftware.smack.XMPPConnection.(XMPPConnection.java:152)

at com.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:538)

at com.jivesoftware.LoginDialog$LoginPanel.access$400(LoginDialog.java:151)

at com.jivesoftware.LoginDialog$LoginPanel$1.construct(LoginDialog.java:455)

at com.jivesoftware.util.SwingWorker$2.run(SwingWorker.java:115)

at java.lang.Thread.run(Unknown Source)

Error log from the 2/23/06

javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)

at org.jivesoftware.smack.XMPPConnection.proceedTLSReceived(XMPPConnection.java:11 18)

at org.jivesoftware.smack.PacketReader.parsePackets(PacketReader.java:322)

at org.jivesoftware.smack.PacketReader.access$000(PacketReader.java:43)

at org.jivesoftware.smack.PacketReader$1.run(PacketReader.java:63)

java.lang.NullPointerException

at org.jivesoftware.smack.SASLAuthentication.send(SASLAuthentication.java:405)

at org.jivesoftware.smack.sasl.SASLMechanism.authenticate(SASLMechanism.java:68)

at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java: 190)

at org.jivesoftware.smack.XMPPConnection.login(XMPPConnection.java:426)

at com.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:586)

at com.jivesoftware.LoginDialog$LoginPanel.access$400(LoginDialog.java:179)

at com.jivesoftware.LoginDialog$3.construct(LoginDialog.java:492)

at com.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:121)

at java.lang.Thread.run(Unknown Source)

No response from the server.:

at org.jivesoftware.smack.NonSASLAuthentication.authenticate(NonSASLAuthentication .java:58)

at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java: 223)

at org.jivesoftware.smack.XMPPConnection.login(XMPPConnection.java:426)

at com.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:586)

at com.jivesoftware.LoginDialog$LoginPanel.access$400(LoginDialog.java:179)

at com.jivesoftware.LoginDialog$3.construct(LoginDialog.java:492)

at com.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:121)

at java.lang.Thread.run(Unknown Source)

4

Have you been able to login as one of the accounts that are not working from a client that is? Just a simple test.

Grant.

5

Now it’'s not working for anyone. I stopped and restarted the server as well.

6

I just checked the server and it’'s spiking CPU usage to 60-70% so I had to stop the WildFire server.

7

Hi,

very hard to tell what’'s the problem, you may want to create some (3) thread dumps in one minute and send them to Gato gaston@jivesoftware.com (http://www.jivesoftware.org/community/profile.jspa?userID=1964).

http://tmitevski.users.mcs2.netarray.com/tracehowtos.do describes how to get a stack trace.

Using windows you may use the Task Manager to set the priority to “Low” so other processes should not be affected. On unix start it with “nice wildfire start” or use renice to give it a low priority.

LG

8

Is the CPU usage high when the WF service is running with no client connections?

Is the usage going back up to the same level by just launching the WF service?

What is the normal usage of the server under average citrix use?

Who many clients connect to the server?