Spark unable to start after installation

Spark Spark Support
1

I am running on XP Professional logged on to a domain on the LAN. I installed Spark but it wouldn’t start. Nothing appears. I am not sure what the problem is. Spark will run if I install and run it on the local machine. Any advice would be appreciated!

2

have you checked any of the install logs in the spark directory? do you have admin privledges when logged in as a domain user?

3

Thanks for the reply. I do have admin priviledges as a domain user. I am testing to see if Spark would be a viable IM solution for our organization. I was hoping that we can deploy the msi version. Any ideas why I can’t get Spark to start?

4

have you checked this directory C:\Program Files\Spark\logs ??

also you could try and redownload the msi in case the original was corrupted. another thing would be to try on another another machine to see if its a machine problem or what.

5

I am getting the following error in the log folder. What do you think the problem is?

java.io.IOException: Couldn’t get lock for
systemax\Spark\logs\errors.log

at java.util.logging.FileHandler.openFiles(Unknown Source)

at java.util.logging.FileHandler.<init>(Unknown Source)

at org.jivesoftware.spark.util.log.Log.<clinit>(Log.java:49)

at org.jivesoftware.sparkimpl.settings.local.SettingsManager.saveSettings(Settings Manager.java:76)

at org.jivesoftware.sparkimpl.settings.local.SettingsManager.getLocalPreferences(S ettingsManager.java:54)

at org.jivesoftware.Spark.loadLanguage(Spark.java:373)

at org.jivesoftware.Spark.startup(Spark.java:105)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.jivesoftware.launcher.Startup.start(Startup.java:83)

at org.jivesoftware.launcher.Startup.main(Startup.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher.main(Unknown Source)

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.jivesoftware.launcher.Startup.start(Startup.java:83)

at org.jivesoftware.launcher.Startup.main(Startup.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher.main(Unknown Source)

Caused by: java.lang.NullPointerException

at org.jivesoftware.spark.util.log.Log.error(Log.java:74)

at org.jivesoftware.sparkimpl.settings.local.SettingsManager.saveSettings(Settings Manager.java:76)

at org.jivesoftware.sparkimpl.settings.local.SettingsManager.getLocalPreferences(S ettingsManager.java:54)

at org.jivesoftware.Spark.loadLanguage(Spark.java:373)

at org.jivesoftware.Spark.startup(Spark.java:105)

… 12 more

6

I am confused by you statement “local machine”. Does that mean that you are trying to run it via terminal services or some other such network method? Is spark installed on an XP machine? Was it installed with a network admin ID?