Suggestion. Reconnecting client

Spark Spark Dev
1

We have successfully implemented Wildfire + Spark throughout our company (200 users).

Everything is good and we like this product except for one issue which is really bothering most of our users.

When the users physically disconnect the laptop from the network (WiFi, VPN, Ethernet etc) Spark will disconnect showing a window that says “Your connection was closed due to an error” and it will not automatically re-login when the laptop is back on the network.

It is not obvious to the user the he/she is disconnected (tray icon is always the same) and the user may endup being disconnected for hours until he realize it and clicks the “reconnect” button.

Spark version is 2.0.4 and we have “auto login” enabled.

Ideally Spark should work like Trillian or Skype client that they always reconnect if the network is up.

Is there any workaround on this issue? If not I would definitely like to add it to the list of improvements.

Regards,

Luca

2

This has been resolved in Spark 2.0.6 and above.

Cheers,

Derek

3

When Spark looses the connection with the server it pops up the spark window and disrupts the user while attempting to reconnect. It would be much friendlier if the spark tray icon simply changed state or blinked to indicate the problem so the user wasn’‘t bothered with a big in-your-face dialog. This could be an option for those that really do want something that will really get the users attention. But, I find there isn’'t really anything the user can do, so why disrupt their work?

(I’'m currently using Spark 2.0.7)